Policies: Everton Volleyball

Refund Policy

Thank you for placing your trust in Everton Volleyball Club and our programs. We invite you to reflect on the true value of the services we provide and the importance of your contribution
.

We exist—and you participate in our programs—thanks to the considerable efforts of many volunteers. Please don’t take this for granted; rather, be grateful and consider giving back.
 

Everton was founded by volleyball enthusiasts, and its success relies heavily on volunteerism, philanthropy, and the financial support of our members and leaders. Everyone involved with Everton donates their evenings and weekends to ensure the club runs smoothly and thrives.
 

Volunteering
Volunteering takes many forms: sweeping the court before practice when the gym is dusty; scouting new gymnasiums; purchasing equipment; attending board meetings; or researching regulations and legislation crucial to the club’s well-being.
 

Philanthropy & Funding
Philanthropy and funding appear in the time and resources devoted to often invisible tasks. For example, locating available gyms requires travel, as does transporting equipment for practices and competitions.

Coaching
Our coaches are paid only for the hours they spend on the court with your children. They volunteer their own time to plan practices, organize the season, complete Volleyball Québec–required training, communicate with you, and coordinate tournaments.
 

We hope you understand that what you pay for our programs does not reflect the real value of the services we offer. Your support allows us to continue providing young athletes opportunities to grow through sport.

Thank you for being part of the Everton family and sharing our values of solidarity and passion.

Online Harassment
Online harassment, or cyberbullying, is a criminal offense subject to severe penalties. Under the Canadian Criminal Code, several offenses may apply:

• Criminal harassment: Repeatedly communicating with someone so as to cause them to fear for their safety or that of their loved ones.

• Uttering threats: Threatening to kill or bodily harm someone, or to destroy or damage their property.

• Defamation: Publishing false statements that harm a person’s reputation.

Mutual Commitments

• We commit to respecting the confidentiality of your personal information and our interactions.

• In return, we expect courtesy, empathy, and respect for confidentiality in all our exchanges.

Scope of Services

• We offer recreational volleyball services.

• All other services are auxiliary, intended to support our primary offering.

Zero Tolerance
We do not tolerate any inappropriate comments regarding our communications or auxiliary services. In case of violation, we reserve the right to close the concerned file without further warning.

Sales & Membership
All online sales are final. They include applicable taxes and a non-refundable member fee of 25 $, which constitutes a membership contract under Quebec Law (1379 Légis Québec) between Everton Volleyball Club and the purchaser. Membership is valid for the current session only.
 

Final Sale

All online sales are definitive and include taxes plus a non-refundable 25 $ fee (covering court reservations, practice planning, equipment management, and communications).
 

Club-Cancelled Sessions

If Everton must cancel a session, we will offer you a make-up date or an equivalent program.

Personal Absences

You may make up any missed session in an equivalent time slot during the same session (credits do not transfer between sessions).

Cancellation & Refund Requests

• Before start: Refund of the amount paid minus the 25 $ member fee.

• After start: Deduction of the cost of sessions already attended, the 25 $ member fee, and a 10 % penalty on remaining sessions.
  Refunds are processed within 10 business days.

Examples

1. 8-session package (184 $) canceled before first class → Refund of 159 $ (184 $ – 25 $).

2. 2 personal absences → Free make-up sessions within the same session.

3. 8-session package (184 $), 2 sessions attended then canceled → ≈ 99 $ refunded (184 $ – 2×23 $ – 25 $ – 10 % of remaining 6 sessions).

Member Fee Breakdown

Each transaction on our website includes the club’s incurred costs up to that point, covered by the member fee. These services are delivered before your first in-person activity:

• Gym scouting and selection

• Negotiating and signing gym contracts

• Assessing facility availability

• Evaluating equipment needs

• Purchasing balls, nets, poles, etc.

• Ensuring equipment meets safety standards

• Transporting and storing equipment

• Maintaining and replacing worn or faulty gear

• Planning and organizing practices

• Recruiting and training coaches

• Advertising coach positions

• Creating practice schedules

• Producing and printing administrative materials

• Developing and updating the club website and platforms

• Promoting programs on social media

• Designing promotional visuals and videos

• Writing and sending informational emails

• Managing registrations and payments

• Simulating and testing practice flows

• Covering bank fees for transactions

• Traveling for facility visits

• Subscribing to planning and communication software

• Licensing and affiliation fees

• Coordinating with municipalities for facility access

• Conducting background checks on coaches and staff

• Producing welcome guides and internal regulations

• Testing and refining programs before launch

• Organizing planning meetings with coaches

• Covering telecom costs for team coordination

• Managing participant and coach databases

• Providing parent support services

• Conducting equipment quality tests

• Covering administrative accounting and finance costs

• Ensuring compliance with federal and local sports regulations

• Purchasing educational materials for coaches

• Evaluating and continuously improving organizational processes

Program Changes

If you withdraw from a program mid-session, member fees and the cost of sessions already used will be deducted. A 30 $ fee for finding a replacement may also apply. Note that withdrawal is permitted only once per session.